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Shipping policy

Shipping Policy

Our shipping policy was updated on 15 October 2022.


1. Domestic shipping policy

1.1 Shipment processing time

All orders are processed within 3 business days of receipt. Orders are not processed or shipped from Friday, 12pm through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.


2. Shipping rates and delivery estimates

2.1  Local Delivery

Himalaya Salt Lamps charges a local delivery flat rate of: $5.90 per delivery, the estimated delivery time: 3 – 5 business days.

2.2 Store Pick Up

Free store pickup is also an option for you to not only save on cost but also visit our store and take the opportunity to check the salt lamps physically. We are conveniently located at Jalan Besar area. 

2.3 Overseas Delivery

Currently we do not deliver outside Singapore.  


3. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be activated within 24 hours.


4. Damages

Himalaya Salt Lamps is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.


5. Incorrect Shipping Addresses and Refused Delivery

Himalaya Salt Lamps will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.


6. Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call us at 6291 7533 
  2. Or alert us at himalayasaltlamps@outlook.com 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.